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New PlanetX Quality Info

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New PlanetX
Quality Control

We guarantees to the Buyer that the goods shall be free from defects in material and workmanship.

The goods shall be precisely inspected by us before shipment. In case the goods as well as the related documentation is not in strict conformity with the specification and the contract, we shall immediately conduct the procedure for removing of the defects before the goods will be released for transport. Certificate of Conformity will be released with the shipment for ensuring the outgoing quality is performed, so as to provide excellent quality product.

After shipment, in case of quality discrepancy, claim should be lodged by the Buyers within 30 days after the arrival of the goods at the port of destination; while for quantity discrepancy, claim should be lodged by the Buyers within 15 days after the arrival of the goods at the port of destination. In all cases, Buyer should notify us of any claim for damages based on the condition, grade, quality or quality of the goods. Such claim notice must specify in detail the particulars of the claim and must be submitted to us in writing. Should the responsibility of the subject under claim be found to rest on the part of us, we shall, within 20 days after receipt of the claim, send their reply to the Buyers together with suggestion for settlement.

Company Profile

New PlanetX

Contact Person: MrRene Lo

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